1. Policy Overview

At the Passion for Generous Upkeep Welfare Foundation, we value and respect every donation, subscription, and membership contribution made by our patrons. We recognize that financial transactions can occasionally be processed in error or duplicated due to internet drops, payment gateway delays, or system discrepancies. This Refund & Cancellation Policy outlines the conditions under which we process refund requests.

2. Donation Refunds

Donations made to the Passion for Generous Upkeep Welfare Foundation are voluntary contributions and are generally considered non-refundable once processed. These funds are allocated to ongoing development initiatives (such as children education support, healthcare programs, animal welfare camps, and afforestation drives) and cannot be recalled under normal circumstances.

However, if a donor requests a refund due to a mistake or genuine clerical error, the request will be reviewed under the guidelines specified below.

3. Membership Cancellations

Annual, Youth, and Life memberships require processing fees that go towards creating identity documentation, scheduling regional meetings, and shipping verification kits.

• Cancellation Window: Membership cancellations can be requested within 3 working days from the date of online registration and payment.
• Life Membership: Life memberships are non-refundable after the official digital certificate and permanent ID card have been generated and issued to the member.
• Statutory Fees: Refunds are processed after deducting any transaction fees levied by our payment partner (Razorpay).

4. Erroneous / Duplicate Transactions

In the event that an amount is debited multiple times or a duplicate donation is executed due to a connection timeout, the additional funds will be refunded to you.

• Proof: The donor must present proof of payment (such as bank transaction slips or payment gateway receipt numbers).
• Filing Period: Any duplicate transaction refund claim must be filed within 7 days from the date of the transaction.
• Tax Receipts: If an 80G tax exemption receipt has already been generated and submitted to the government, a refund cannot be issued as the donation is already locked into statutory returns.

5. Processing & Refund Timelines

Once a valid refund request is received and verified:

• The board will audit the request within 3-5 working days.
• Approved refunds will be initiated through the original payment method (e.g., card, UPI, net banking) utilized by the user.
• Depending on your banking institution, the refund amount will reflect in your account within 5 to 7 working days from the initiation date.

6. Support & Assistance

To request a refund, submit an application detailing your Transaction ID, date, name, and bank transaction screenshots to our finance department:

• Finance Desk: Passion for Generous Upkeep Welfare Foundation
• Grievance Email: finance@pgugem.org
• Support Phone: +91 98394 39734